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I am writing to let you know what a terrific job your employee, Susan M, has done with a very difficult client of mine. As a Vocational Rehabilitation Consultant with UnumProvident Insurance Company, I had someone that was in need of an ergonomic chair at her work site and ultimately purchased a BodyBilt chair to this end. Due to many ongoing physical issues, this client continued to phone with complaints that she was still uncomfortable. Susan became involved at this point and visited with my client to determine what the real needs were.

 

During the weeks that Susan and I have communicated, she has made various adjustments to the chair and has kept in very close contact with me during the process. She has made several visits to the site and has handled this client extremely well. I have been impressed with Susan's professionalism and in handling issues as they arose in her own self-directed manner.

 

It has been such a pleasure to work with Susan and I certainly hope that our paths may cross again in the future. You have one talented and special employee.

 

Sincerely,

 

Lady A. J. CDMS, CCM
UnumProvident
Chattanooga, Tennessee

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